Housing Disrepair Claims
We are housing disrepair experts, helping council and housing association tenants to file a housing disrepair claim.
To learn more about our services or to check if you qualify to make a claim, simply fill out the form or get in touch with our disrepair helpline today.
“The Housing Disrepair is a trading style of Instant Assist Ltd and is a claims management company authorised by the FCA (FRN:969934). The solicitor will charge a fee of 36% (inc. VAT) of your compensation. Using our service does not guarantee a faster or better outcome. You can claim through your housing provider or the Housing Ombudsman Service for free.”
- We handle claims against councils and housing associations.
- Seek compensation for a range of disrepair issues.
- Legally compel your landlord to carry out necessary repairs.
Start Your Claim
Satisfied Customers
The Housing Disrepair is a trading style of Instant Assist Ltd. Instant Assist Ltd is a claims management company regulated by the Financial Conduct Authority and is paid a recommendation fee from its Solicitors. Whilst we do not charge you a fee, the solicitor we recommend will charge you a fee of 36% (inclusive of VAT) off your compensation.
By making a claim with our company, it does not resolve your complaint quicker or with a better outcome than if you claimed yourself. You are not required to use our services to pursue your claim, you can claim directly to your housing provider or to the Housing Ombudsman Service for free.
Please note: The solicitor may charge a termination fee if you cancel your agreement with them after the cancellation period. Please read their Terms and Conditions for more information.
What is housing disrepair?
If you live in a council property, social housing, or housing association accommodation, your landlord has a legal duty to ensure your home is safe, habitable, and properly maintained. When they fail to do so, you may be eligible to make a housing disrepair claim.
Housing disrepair refers to situations where a rented property deteriorates or requires urgent repairs to ensure it remains safe, healthy, and comfortable. Common issues include damp and mould, leaking roofs, faulty heating systems, or broken fixtures and fittings that affect your quality of life.
Under UK law, landlords are responsible for maintaining acceptable living standards by addressing any problems that result in unfit living conditions, property damage, or health risks. If your landlord neglects these responsibilities, you have the right to pursue a disrepair compensation claim or seek legal help for housing disrepair on a no-win, no-fee basis.
Please Note:
The solicitor we recommend will charge you a fee of 36% (inclusive of VAT) off your compensation. The solicitor may charge a termination fee if you cancel your agreement with them after the cancellation period, please read their Terms and conditions for more information.
OUR SERVICES
What We Can Help With
If you’re living in a council house, housing association property, or social housing and facing issues like damp, mould, or unfit living conditions, The Housing Disrepair can help. We assist tenants in making housing disrepair claims to secure compensation and get necessary property repairs done. Our expert housing disrepair solicitors work on a no win no fee basis, ensuring your home is safe, healthy, and properly maintained.
Please note: The solicitor we recommend will charge you a fee of 36% (inclusive of VAT) off your compensation. The solicitor may charge a termination fee if you cancel your agreement with them after the cancellation period, please read their Terms and conditions for more information.
What are landlords responsible for?
Landlords have a legal duty to ensure that a rented property is safe, habitable, and properly maintained for tenants. This includes repairing the structure and exterior of the property, such as the roof, walls, and windows, and ensuring that sanitary fittings like baths, sinks, and drains are in good working order. They must also maintain heating and hot water systems, gas appliances, ventilation systems, and electrical wiring. These essential repairs must be completed within a reasonable timeframe to prevent unfit living conditions.
Additionally, landlords cannot charge tenants for housing disrepair repairs related to the property’s structure, fittings, or systems mentioned above. These repairs remain the landlord’s legal responsibility, regardless of what is stated in the tenancy agreement. In some cases, depending on the contract terms, landlords may also be responsible for additional repairs if specifically agreed upon.
If a landlord neglects to carry out necessary repairs, tenants may have the right to pursue a housing disrepair claim or take legal action for disrepair. It’s crucial to keep detailed records of any property damage or maintenance issues and notify the landlord in writing to help support any future compensation claims for housing disrepair.
When can I make a housing disrepair claim?
You can make a housing disrepair claim when you have reported the issue to your landlord and they have failed to act. It’s important to notify your landlord in writing — whether by email, text, or letter — and keep evidence such as photos or videos of the property damage. This ensures your landlord is fully aware of the rented property’s disrepair and has the opportunity to resolve it.
Once you’ve informed your landlord, they must be given a reasonable timeframe to carry out the necessary repairs. If they fail to address the housing disrepair within this period, you may proceed with making a claim against your landlord. It’s crucial to allow them a fair chance to fix the problem before taking legal steps.
If the disrepair causes harm, significant inconvenience, or further damage to your property, and the landlord still fails to act, you can move forward with a housing disrepair compensation claim. In most cases, tenants have up to six years from when the disrepair was first reported to take legal action, provided the landlord had a clear opportunity to resolve the issue but failed to do so.
What can I claim for?
When you make a housing disrepair claim, the court can order your landlord to complete the necessary repairs. In addition, you may be awarded housing disrepair compensation for several reasons, including:
Damage to Belongings:
You can claim compensation for any personal belongings that have been damaged or destroyed due to the poor condition of your rented property. This also includes belongings damaged during repair works carried out by your landlord.Financial Loss:
If you have suffered financial loss because your landlord failed to carry out essential repairs, you may be entitled to claim for it. However, if you are in rent arrears, it may impact the outcome of your disrepair compensation claim.Personal Injury:
If you have sustained injuries due to your landlord’s negligence, you could make a personal injury claim linked to housing disrepair. Examples include respiratory problems from damp and mould, slipping or tripping hazards, carbon monoxide poisoning, or other injuries. We assist with medical reports, expert evidence, and court proceedings to support your claim.Inconvenience:
You may also claim compensation for inconvenience, such as disruption to your daily life, loss of use of certain parts of your home, or extended delays waiting for property repairs to be completed.
How do I make a claim for housing disrepair?
At The Housing Disrepair, we specialise in handling housing disrepair claims against local councils, local authorities, social housing providers, and housing associations. Unfortunately, we are unable to assist tenants making claims against private landlords.
The process of making a claim against your landlord can be complex, which is why having the support of a housing disrepair expert is advisable. If you are considering a housing disrepair compensation claim, your first step is to consult with one of our professional team members. We will assess your situation and determine if your rented property meets the legal criteria for a claim.
If your landlord fails to respond to your letter of claim or provides an unsatisfactory response, you can proceed by issuing court proceedings through the county court. Our expert team is here to guide you through each stage of the housing disrepair claim process, ensuring you meet all legal requirements and increasing your chances of a successful outcome.
How can we help with housing disrepair claims?
At The Housing Disrepair, we help tenants take action against council landlords, housing associations, and social housing providers who fail to maintain their rented properties. Our mission is to ensure tenants live in safe, habitable conditions while securing the housing disrepair compensation they deserve for any suffering caused by poor property conditions.
We begin by offering a free initial assessment to determine whether a tenant has a valid housing disrepair claim. During this stage, we review evidence such as photographs of the disrepair, maintenance requests submitted to the landlord, and medical reports if the tenant’s health has been affected by issues like damp and mould or other property damage.
Beyond providing legal support, we ensure our clients receive the essential property repairs they are entitled to. Problems such as leaks, faulty heating, structural damage, and poor ventilation can significantly affect quality of life, and we work to hold landlords legally accountable for resolving these issues.
In addition to securing repairs, we assist tenants in claiming disrepair compensation for health problems, damage to personal belongings, financial loss, and other inconveniences resulting from prolonged landlord negligence.
How much does it cost to claim for housing disrepair?
The cost of making a housing disrepair claim can vary depending on the complexity of the case, but we strive to make the process as accessible and stress-free as possible. There are no upfront costs to start your claim, and we ensure that tenants are fully informed about any potential legal fees before proceeding. Our goal is to help tenants secure the essential property repairs they need while also obtaining fair compensation for housing disrepair.
If the claim is successful, the legal costs are typically covered as part of the housing disrepair compensation awarded. The exact amount deducted from your settlement depends on the agreement made at the start of the case, but tenants are always made aware of any potential deductions in advance. We are committed to ensuring our clients receive the maximum compensation possible while getting their rented property repaired.
In some cases, the landlord or housing association may be ordered to pay all legal costs, allowing the tenant to keep their full compensation. However, each case is different, and we provide full transparency about any possible costs involved. If you are unsure about your eligibility to make a claim against your landlord, our team offers a free initial assessment to discuss your options and guide you through the housing disrepair claim process.
Our no win, no fee policy
Whether your landlord is a local council, housing association, or social housing provider, if they fail to uphold their legal duty to keep your rented property safe and habitable, you have the right to take action for poor living conditions. This may include claiming compensation for personal injury.
At The Housing Disrepair, we are committed to ensuring that all tenants have access to reliable, professional support for housing disrepair issues. That’s why we operate on a no win, no fee housing disrepair claims basis. However, we are unable to assist tenants in private rented accommodation. If you are a private tenant, we recommend reviewing the Tenant Act and seeking advice from a solicitor who specializes in private tenancy matters and offers no win, no fee services.
Under our no win, no fee agreement — formally known as a Conditional Fee Agreement — there are no upfront costs. If your case is unsuccessful, you will not be charged for our services. If your claim succeeds, our fees are deducted from the housing disrepair compensation you are awarded. This allows tenants to pursue claims against landlords without financial risk and ensures access to justice for those suffering from housing disrepair.
Please Note: The solicitor we recommend will charge you a fee of 36% (inclusive of VAT) off your compensation. The solicitor may charge a termination fee if you cancel your agreement with them after the cancellation period, please read their Terms and conditions for more information.
Why Choose Us?
Free Initial Guidance
Risk-free claim process. You only pay if we win. No upfront costs. Guaranteed peace of mind.
Expertise & Experience
Skilled professionals with years of experience. Proven track record in handling complex claims efficiently and effectively.
Quick & Efficient Process
Fast claim resolution with minimal hassle. We prioritize your case for swift, seamless handling and compensation.
Please Note: The solicitor we recommend will charge you a fee of 36% (inclusive of VAT) off your compensation. The solicitor may charge a termination fee if you cancel your agreement with them after the cancellation period, please read their Terms and conditions for more information.
Testimonials
Look what our customers say
Don’t just take our word for it—see what our amazing customers have to say!
I am writing a review on the housing disrepair team as I am very pleased with there outstanding service with me. Carl and Alice are superb people nice and warming to talk to I found them very comforting and reassuring explaining the help they are providing me and that care comes strait from there heart you can tell that by far. Good professional workmanship so 10 out of 10 100% thank you.
I feel very obliged to have got in touch with this team for my household repairs It was great , the team has always kept me updated from the first step of the process Besides, they've always made sure my file was a priority The team has assisted me in a timely manner, my file was with the solicitor within 48 hours. The waiting period was very short I have actively been seeking assistance with the repairs to the property. Also I needed the help of a solicitor to fast track my file as I need these repairs carried out quick.
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FAQ’s
Frequently Asked Questions
To be eligible for a disrepair claim, you must:
- Rent the property from a housing association or council landlord.
- Have reported the disrepair to your landlord.
- Given the landlord reasonable time to make repairs.
- Experienced health problems, property damage, or significant inconvenience due to the disrepair.
If you meet these criteria, you may be eligible to make a claim.
Yes, you will need evidence to support a housing disrepair claim. This can include:
- Photos or videos of the disrepair.
- Document the issue with photos, videos, and written communication with your landlord..
- Medical reports if the disrepair has caused health problems.
- Expert reports or inspections confirming the severity of the disrepair.
Having strong evidence will help strengthen your claim.
Report the issue to your landlord: Notify them in writing about the disrepair and request repairs.
Keep records: Document the issue with photos, videos, and written communication with your landlord.
Give your landlord time to fix it: Allow a reasonable timeframe for them to address the problem.
Seek professional advice: If the repairs are not done, contact a legal expert or our panel to assess the strength of your claim.
Consider legal action: If necessary, your legal team may help you pursue a claim for compensation or further repairs.
Notify your landlord as soon as you discover the disrepair, as failure to do so may prevent you from making a claim. It's best to notify them via email, text, letter, or in person (keeping evidence). You must give your landlord 21 days' notice before filing a housing disrepair claim. Email or text is recommended for proof of notification.
The disrepair claim process can take several months, depending on the case. It typically involves a few weeks for initial assessment, several months for investigation, and additional time for settlement or court hearings. The timeline may vary based on the landlord's response and the severity of the issue.
We can assist you by:
- Offering expert advice on whether you have a valid claim.
- Helping you gather the necessary evidence.
- Communicating with your landlord on your behalf.
- Guiding you through the entire claims process.
- Ensuring you receive fair compensation for your disrepair issues.
No, you cannot stop paying rent during a disrepair claim. Withholding rent can lead to eviction or legal action by your landlord. However, if the disrepair is severe and causes significant issues, you may be entitled to compensation. It's best to continue paying rent while pursuing your claim and seek legal advice on how to proceed.
Unfortunately, we are currently unable to assist tenants who rent privately with housing disrepair claims. Our services are available to those who rent from housing associations or council landlords. If you're a private tenant, you may still have options, so it’s advisable to seek legal advice to explore your potential claim.
If your landlord refuses to make repairs, notify them again in writing, contact your local council for inspection, and seek legal advice. You may be able to file a claim for compensation or repairs through the courts. Always keep records of your communications.
Yes, there is a time limit for making a housing disrepair claim. Typically, you have 6 years from the date the disrepair issue first occurred to make a claim. However, this may vary depending on the specifics of your case, so it's important to seek advice as soon as possible.
